Financial assistance and rebates
Whether you need support paying your bill or assistance with managing your payments, we understand and are here to help.
Payment plans and support
We have a number of options available to assist you in managing your billLearn More keyboard_backspace
Eligible pensioners and concession card holders may be eligible to apply for a discount on their water billLearn More keyboard_backspace
Water leak rebate
Apply for support following an undetected water leakLearn more keyboard_backspace
Experiencing financial hardship?
If you are experiencing serious financial hardship, please contact us. We can offer assistance to those customers who are struggling to manage their water bill, such as an extended payment plan to help you pay your bill in instalments.Contact us keyboard_backspace
What happens if I don't pay by the due date?
In the instance where you haven't paid your account in full by the due date and you have not contacted us, then recovery action will need to be taken.Learn More keyboard_backspace