Financial assistance and rebates

Whether you need support paying your bill or assistance with managing your payments, we understand and are here to help.

Payment plans and support

We have a number of options available to assist you in managing your bill

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Pensioner rebate

Eligible pensioners and concession card holders may be eligible to apply for a discount on their water bill

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Water leak rebate

Apply for support following an undetected water leak

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Experiencing financial hardship?

If you are experiencing serious financial hardship, please contact us. We can offer assistance to those customers who are struggling to manage their water bill, such as an extended payment plan to help you pay your bill in instalments.

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What happens if I don't pay by the due date?

In the instance where you haven't paid your account in full by the due date and you have not contacted us, then recovery action will need to be taken.

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