Payment plans and support

We understand access to water is essential, which is why we have a range of support options to assist you manage your bill

We understand that some times due to changing circumstances that it can be hard to meet your financial commitments on time.

That is why we have a number of flexible options on hand to assist you with paying your water bill. 

Need more time to pay?

Request more time to pay through our online form and our team will get back to you. Alternatively you can also call us!

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Additional payment support options

If you receive a Centrelink benefit, Centrepay might suit you. It’s a free service that makes regular deductions from your Centrelink payments and puts them directly onto your water bill.

To set up a Centrepay arrangement phone Centrelink on 13 24 68 with the following Centrepay reference number: 555 053 641T

If you have an eligible concession card from Centrelink or Department of Veterans' Affairs you could receive a discount of up to $120 a year on your water access charges. You can read more, and apply for the concession here