Riverina Water  is committed to ensuring the privacy of your information.

The following statement addresses relevant privacy issues.
Should you have any future questions relating to this privacy statement, please contact Riverina Water.

E-mail Address:

If you contact Riverina Water through the e-mail option,
Riverina Water only uses your e-mail address to reply to your request.

Privacy Policy

  1. Collection of Information:
    Personal information can only be collected when it is necessary for an organisation’s operations.
  2. Use and Disclosure of Information:
    Information can only be used or disclosed for its original purpose of collection.
  3. Data Quality:
    All information must be recorded without bias, feeling, assumption and undue subjectivity.
  4. Data Security:
    Riverina Water  will take reasonable precautions to protect personal information so that it is not misused, lost accessed by unauthorised people, modified or disclosed.
  5. Clients or authorised delegate files:
    All clients or authorised delegates have the right of access to their files.
  6. Openness:
    Riverina Water  must be able to document its practices and make this information available to all who request it.
  7. Access and Correction:
    Riverina Water  will take all reasonable steps to allow people to access their personal information unless the law does not allow it.
  8. Sensitive Information:
    Collection of sensitive information will occur with an individual or authorised delegate’s consent, unless the collection is; required by law to establish, exercise or defend a legal or equitable claim, or; necessary to prevent or lessen a serious or imminent threat to the life or health of the individual or authorised delegate who is
    the subject of the information.

Refund Policy
All transactions are processed in Australian Dollars (AUD).
Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or doesn't do what it is supposed to do

Security Policy
When purchasing from Riverina Water your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology, and are not stored. 128-bit encryption is approximated to take at least one trillion years to break and is the industry standard. More information on 128-bit SSL.
If you have questions regarding the security please contact Riverina Water.